Technical Support Services

Internet Desktop Support [separate web page]
Oracle Clinical™
Empirica Trace™

Oracle Clinical™ Technical Support

Whether you are new to Oracle Clinical or in the midst of a re-engineering process, we can enhance and accelerate the process.

Our consultants can help you:

Develop SOPs
Set up and manage a pilot
Identify integration points
Build a global library
Write procedures
Create custom views
Customize training materials

The same consulting support is now available on the Internet via Internet Desktop Support (IDS).

Empirica™ Trace Technical Support

We offer a wide range of services to support and enhance your Empirica Trace operations.

We can provide:

User access management and privileges
Update Empirica Trace screens with custom fields or to improve data entry
Maintain code lists, approvals, synonym tables and other reference information
Refresh Empirica Trace parameter files to maintain system-wide standards
Implement real time, field level validation (Empirica Trace 2.7+) and spell check (Empirica Trace 2.8+)
Monitor case distribution for multi-site global synchronization of data
Monitor compliance metrics
Enhance audit trail access and reporting
Create, duplicate or integrate storage areas
Modify expedited reports to comply with new regulatory standards
Empirica Trace database administration such as performance tuning and growth planning
Other support services

All of these services can be provided through remote access to the Empirica Trace database.